Answers to the things people ask us most. Still stuck? The team's a message away.
24h
Average response time
7d
Return & exchange window
20+
Units for wholesale pricing
All
Orders
Shipping
Returns
Wholesale
We usually respond to all inquiries within 24 hours during working days. For urgent matters, please mark your message as high priority and we'll do our best to get back to you sooner.
Orders can be modified or cancelled within 2 hours of placement. After that window, our fulfillment process begins and changes may not be possible. Contact us immediately at support@moosario.in if you need to make urgent changes.
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number on our website or the carrier's site to monitor your package in real time.
For returns or exchanges, please email support@moosario.in with your order number and reason. Our team will guide you through the process. Items must be returned within 30 days in their original condition.
Yes — we offer special pricing for bulk and wholesale orders of 20 units or more. Please get in touch via our dealer/distributor inquiry form and a dedicated account manager will reach out within 24–48 hours.