Returns And Refund Policy

The Full Policy

Everything You Need to Know

At Moosario, we are committed to providing premium-quality bags and shirts designed for those who carry themselves differently. If you're not completely satisfied with your purchase, our returns and exchange process has been designed to be as smooth and transparent as possible.

Overview

Our Return Promise

Our return policy lasts 7 days from the date of delivery. If 7 days have passed since your purchase, we unfortunately cannot offer a return or exchange.

⏱

The 30-day clock starts from the delivery date shown in your tracking confirmation — not from when you place your order.

Eligibility

What Can Be Returned

To be eligible for a return, your item must meet all of the following conditions:

✓
Unused, unwashed, and in the same condition you received it
✓
In its original packaging with all tags still attached
✓
Accompanied by a receipt or proof of purchase

🧴

For hygiene reasons, innerwear that has been worn, washed, or removed from sealed packaging may not be eligible for return or exchange.

Exclusions

Items We Cannot Accept

The following items are strictly non-returnable, regardless of circumstances:

✕
Used or worn innerwear of any kind
✕
Products without original packaging or tags
✕
Clearance or final sale items (where applicable)
✕
Items damaged due to misuse or improper handling

⚠️

Returns initiated after 30 days from delivery will not be processed under any circumstances.

Refunds

How Refunds Work

Once your return is received and inspected, we'll notify you by email. Here's the step-by-step process:

We Receive It

Item arrives & is inspected

We Notify You

Approval or rejection via email

Refund Issued

5–7 business days to original payment

Processing time may vary depending on your bank or payment provider. Shipping costs are non-refundable unless the return is due to a defect or error on our part.

Missing Refunds

Haven't Received Your Refund?

Before reaching out to us, please try these steps in order:

1
Re-check your bank account — it may take a few days to post
2
Contact your credit card provider — processing times vary
3
Contact your bank directly — there may be an internal delay
4
If all else fails, email us at support@moosario.in

Exchanges

When We Swap It Out

We replace items only when they arrive defective, damaged, or incorrect. Contact us immediately with your order number and photos of the issue.

✓

We cover return shipping costs when the fault is ours — defective, damaged, or wrong items ship back at our expense.

Email: support@moosario.in

Return Shipping

Sending It Back to Us

To return your product, please mail it to our address in Bengaluru, Karnataka, India. Contact us first so we can provide the exact return address and a return authorisation number.