Section 01
Who We Are
Welcome to Moosario — a premium bags and shirts brand designed for those who carry themselves differently. We operate the website at moosario.in and any associated storefronts.
This Privacy Policy describes how Moosa Rio ("we," "us," or "our") collects, uses, and shares information about you when you use our website, place an order, or otherwise interact with us. By using our site, you agree to the terms described here.
Data Controller: Moosa Rio, registered in India. For privacy-related queries, reach us at privacy@moosario.in
Section 02
What We Collect
We only collect what's necessary to give you a great shopping experience. Here's what that includes:
- Personal identifiers: Name, email address, phone number, and billing/shipping address when you place an order or create an account.
- Payment information: We use secure third-party payment gateways (Razorpay, UPI). We do never store your full card details on our servers.
- Usage data: IP address, browser type, pages visited, referring URLs, and time spent on site — collected automatically via cookies and analytics tools.
- Order history: Items purchased, order value, returns, and customer service interactions.
- Voluntary information: Reviews, survey responses, or anything you share directly with us via email or chat.
We never collect: Sensitive personal data such as biometric data, political views, health information, or government ID numbers.
Section 03
How We Use It
Your data helps us serve you better and run our business responsibly. Specifically, we use it to:
- Process, fulfil, and ship your orders — and keep you updated every step of the way.
- Provide customer support and resolve disputes or refund requests.
- Send you transactional emails (order confirmations, shipping updates, receipts).
- Send marketing emails and offers only if you've opted in. You can unsubscribe at any time.
- Improve our website, product offerings, and shopping experience through analytics.
- Detect and prevent fraud, abuse, or security incidents.
- Comply with applicable Indian laws and regulations.
We operate on legitimate interest and consent as our legal bases for processing. We will never use your data in ways you wouldn't reasonably expect.
Section 04
Cookies & Tracking
We use cookies and similar tracking technologies to recognise you, remember your preferences, and understand how people use our site.
- Essential cookies: Required for the site to function — cart, session login, checkout.
- Analytics cookies: Google Analytics helps us see which pages are popular and where people drop off. Data is aggregated and anonymised.
- Marketing cookies: Meta Pixel and Google Ads help us show you relevant ads on other platforms — only if you consent.
Your control: You can manage or disable cookies at any time via your browser settings or our cookie consent banner. Disabling cookies may affect some site features.
Section 05
Sharing Your Data
We do not sell your personal data. Full stop. We only share your information in these specific, limited circumstances:
- Delivery partners: Your name, address, and phone number are shared with courier services (Blue Dart, Delhivery, etc.) solely to fulfil your order.
- Payment processors: Razorpay and other payment gateways process your payment securely under their own privacy policies.
- Technology providers: Hosting (Hostinger), email (Mailchimp), analytics (Google Analytics) — all under strict data processing agreements.
- Legal compliance: If required by Indian law, a court order, or to protect rights, property, or safety.
Third-party links: Our site may link to external websites. We are not responsible for their privacy practices — please review their policies independently.
Section 06
Data Security
We take the security of your data seriously. Here's how we protect it:
- All data is transmitted over SSL/TLS encryption (HTTPS).
- Payment data is handled entirely by PCI-DSS compliant payment processors — we never touch your card details.
- Access to customer data within our team is strictly limited on a need-to-know basis.
- We regularly review and update our security practices.
Breach notification: In the unlikely event of a data breach that affects your rights, we will notify you within 72 hours of becoming aware, as required by applicable law.
While we take every reasonable precaution, no method of internet transmission is 100% secure. We encourage you to use a strong, unique password for your account.
Section 07
Your Rights
You have meaningful rights over your personal data. Under applicable Indian law (and aligned with GDPR principles), you can:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal data, subject to legal obligations.
- Portability: Receive your data in a machine-readable format.
- Objection: Object to us processing your data for marketing purposes at any time.
- Withdraw consent: Unsubscribe from marketing emails using the link in any email, or by contacting us directly.
To exercise any of these rights, email us at privacy@moosario.in. We will respond within 30 days.
Section 08
Children's Privacy
Our website and products are intended for individuals aged 18 years and older. We do not knowingly collect personal information from anyone under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@moosario.in and we will delete the data promptly.
Section 09
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we do:
- We will update the "Last updated" date at the top of this page.
- For material changes, we will notify you by email (if you have an account) or by placing a prominent notice on our website.
- Continued use of our site after changes constitutes acceptance of the updated policy.
Current version: June 2026. We recommend checking this page periodically for any updates.
Questions? Talk to us.
We're real people, not a legal department. If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, reach out — we'll get back to you personally.
Email Our Privacy TeamOr write to us at privacy@moosario.in — we respond within 2 business days.